A Note About Customer Success at Pathgather

Over the past 3+ years of building and growing Pathgather, we’ve been incredibly humbled and honored to work with some of the largest and most innovative companies in the world.  When we started, our expertise was in the design and development of beautiful, engaging web and mobile applications, but we were relative newcomers to the enterprise learning & development space.  As such, we relied heavily upon the vast experience of our customers, and it was their opinions and insight that helped us build the product we have today.

It’s easy to throw around the word “partner” when it comes to vendor-buyer relationships without necessarily meaning it, but partnerships are unquestionably what we formed with our customers over these early, formative years.  This was as much by necessity as it was our natural inclination - in order to build the right product, we simply had to.

We’ve now come to understand that there’s just no other way to do it.  We’re endlessly dedicated to creating as valuable and impactful a learning platform as we can, and the only way to do that is to listen to our customers, to allow them to help guide and refine our offering, and to invest as much time and as many resources into high-touch service and support as we can.  Our customers’ success yields our success - it’s as simple as that.

Because of this, we’ve decided to double down on customer success in one of the most emphatic ways a young company can, by having one of our co-founders, Jamie Davidson, lead the charge in the newly formed role of Chief Customer Officer.

If you haven’t heard of a CCO before, you’re not alone - it’s not a particularly common role.  But we think maybe it should be.

Building a company is hard.  There are dozens of competing concerns and priorities at any given moment, and we’ve seen what happens when customer service gets reprioritized or brushed aside in the name of, for example, growth. We get how and why this happens at other companies, but it’s not going to happen at ours.  With Jamie at the helm, we’re ensuring that customer success is and will always be our foremost concern.

For the past 3+ years, Jamie has helped build and scale the technical side of Pathgather as our CTO, where he's had the pleasure of helping to build an amazing technical team. The first member of that team, Neville Samuell, has helped Jamie at every step of the way as our Lead Engineer and has been a critical part of our success to date. Thus, we're also excited to announce that Neville will be promoted into a new role as CTO here at Pathgather, where we know he’ll do an incredible job.

To all of our customers reading this, here’s the upshot: we hope we’ve been doing a pretty decent job so far, but we want to blow that performance out of the water.  Hold us to the highest standards possible, and and we’ll continue to do our part to rise to the occasion.

With all that said, it’s back to work,
Eric, Jamie, and Team PG

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